Terms and Conditions

Last Updated: 01 December 2023

At Shabab Al Madina Computer Trading

we strive to provide our customers with high-quality used laptops. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we are here to help.

Warranty: All used laptops sold by Shabab Al Madina Computer Trading come with 30 days checking warranty. If you experience any issues with your laptop during the warranty period, please contact our Customer Support team for assistance. Our All-Laptop Battery Backup Warranty For 1 Hour Less Than 1 Hour We Responsible. If There Is any Operating Problem by Hard- ware Within 30 Days We Will Solve It. If We Can’t Solve the Problem, We Change the Laptop & It’s Take 2-4 Working Day’s for Display No warranty.

Returns: We Don’t Refund Money.

Replacements: We accept Replacements within 30 days of your purchase. To be eligible for a Replacements, your item must be in the same condition that you received it, including the original packaging. We do not accept returns for items that have been used, damaged, or are not in their original condition.

To initiate a Replacements, please follow these steps:

  • Contact our Customer Support team at +971 54 456 5591 to request a return authorization.
  • Pack your item securely to prevent damage during return shipping. Include all original packaging and any accessories that came with the product.
  • Ship the item to the address provided by our Customer Support team.
  • After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
  • If the return is approved, your money can buy other products of equal amount. Please allow 30 days for your statement.
  • Please note that you will be responsible for the cost of return shipping, unless the return is a result of our error.

Delivery Policy: We are committed to providing you with a seamless and efficient delivery experience when you purchase used laptops from our website. Please take a moment to review our delivery policy to understand how we handle the shipment of your orders.

Delivery Areas: We currently provide delivery services within the United Arab Emirates (UAE). Please note that delivery to remote or specific areas may have extended delivery times or additional charges. To confirm if your location is within our delivery coverage, please reach out to our customer support team.

Delivery Timeframes: We understand that receiving your order promptly is important to you. Our team works diligently to ensure that your order is processed and dispatched as quickly as possible. The estimated delivery timeframes for your order may vary depending on your location and the product availability:

Within UAE: Orders placed within the UAE are usually delivered within 2-5 business days. However, please allow for potential delays due to unforeseen circumstances.

Shipping: Costs We offer competitive shipping rates to ensure the affordability of our products. Shipping costs are calculated at checkout and may vary depending on the weight, size, and delivery location of your order.

Delivery Process: Once you place an order on our website, our delivery process follows these steps:

Order Confirmation: You will receive an order confirmation email with the details of your purchase.

Processing and Verification: Our team will verify your order details and prepare the items for shipment.

Shipment Notification: You will receive a notification with the tracking information once your order is dispatched.

Delivery: Our trusted delivery partners will deliver your order to the specified address. Please ensure someone is available to receive the order during the delivery window.

Receipt Confirmation: Upon delivery, please inspect the items and confirm their condition. If you have any concerns about the product’s condition, please contact us immediately.

Delivery Tracking: To help you stay informed about the status of your order, we provide a tracking number with each shipment. You can use this tracking number to monitor your order’s progress on our website or through the designated courier’s tracking system.

Out of UAE

We are currently delivery in Saudi Arabia | Oman | Qatar | Bahrain | Tanzania.

  • Out of UAE you have to pay full payment.
  • Without full payment we can’t Accept order.
  • There is No any other option.
  1. Delivery Charge Saudi Arabia = 149/= AED Delivery timing 7-10 days.
  2. Delivery Charge Oman = 79/= AED Delivery timing 2 days.
  3. Delivery Charge Qatar = 120 = AED Delivery timing 3 day’s
  4. Delivery Charge Bahrain = 99 = AED Delivery timing 4 day’s
  5. Delivery Charge Tanzania = 120 = AED Delivery timing 7 day’s

Contact Us

If you have any questions or require assistance with your order, please feel free to contact our customer support team. We are here to help and ensure your satisfaction.

Email: info@smadina.com

Phone: +971 54 456 5591

We are committed to providing excellent customer service and ensuring your satisfaction with your purchase. Your feedback is important to us, and we will do our best to address any concerns or issues promptly.